Outsourcing your IT needs

Outsourcing your IT needs may translate into numerous financial and productivity advantages for your company. Our tools and expertise in network and IT asset management combined with our security solutions allow you to rely on a robust infrastructure that will support your core activities. You will no longer have to worry about downtime and inefficient IT tools that hamper performance.
Outsourcing
Network management

Network Management

  • RMM (Remote Management and Monitoring): Our clients benefit from a management and monitoring tool that allows us to detect any problems that may affect the server, internet routers, etc. PAL IT is automatically alerted via SMS or mail, depending on the time and seriousness of the issue. Thus, we avoid downtime outside of business hours to ensure continuity.
  • Recovery Plan Management: Proposition, recovery plan testing, DRaaS (Disaster Recovery as a Service) service offer; which is a cloud-based recovery plan. If the internal network ceases to function, another cloud-based one takes over.
  • Management of server guarantees and contract services with the manufacturer (DELL, Lenovo, HP, etc.)
  • Wireless business network management (security)
  • LAN/VLAN/WLAN/WAN management (local networks, subdivided local networks to separate departments or visitors, inter-factory network or between offices on different sites)
IT asset management

IT asset Management and Security

  • Installation of server and computer operating systems’ updates
  • Installation of server and computer software updates
  • Centralized network on Microsoft Active Directory; AD is the technology that manages user accounts, security groups and network access
  • Computer and network security
  • Firewall (Watchguard, Cisco, SonicWall, Fortinet)
  • Antivirus (we are familiar with Symantec, Kaspersky, McAfee, Bitdefender and others)
  • Telecommunications
  • VPN (for teleworking)
  • Computer support on Windows and Mac OS
IT assistance

Assistance in the Purchase of Hardware

  • Advice service; assistance in the purchase of hardware (we don’t resell
    ourselves in order to be counsellor and provider)
  • Servers (Dell, HP, Lenovo)
  • Virtual platform: Same Dell, HP, Lenovo providers but with VMWare solutions (ESX, ESXi, vCenter versions 5.5 to 6.7). Possibility to support the Microsoft equivalent of VMWare ESX, which is Microsoft Hyper-V
Cloud-computing

Cloud Computing

  • VPS (Virtual Private Server): Virtual server that solely belongs to the
    company, but that resides in the Cloud
  • SaaS (Software as a Service) 
  • Google G-Suite (email, files, Google Drive, etc.)
  • DropBox (with Active Directory integration)
  • Office 365 (including OneDrive and Microsoft Teams)
data-backup

Data Backup

  • On the local infrastructure towards the Cloud (SaaS) on the Veeam
    technology
  • On the Cloud (even if data are stocked on the Cloud, they need to be backed
    up, particularly in regulated industries or sectors)
Services-it-24/7

Services available 24/7 on fixed-rate monthly plan or hourly rate

pal-ti

410 Rue Saint Nicolas suite 10, Montréal, QC H2Y 2P5

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